(SCMP) Opinion | True Hong Kong service won’t be found in an order-it-yourself app

The article discusses how technology, such as QR codes and self-service checkouts, is diminishing the warmth of traditional Hong Kong service. Prof. Parker highlights the city’s reputation for exceptional hospitality, rooted in personal interactions, which is being replaced by impersonal digital systems. While technology offers efficiency, it lacks the human connection valued by locals and visitors. The piece suggests that Hong Kong’s service culture, a key part of its identity, is at risk as businesses prioritize cost-cutting over customer experience. The author calls for preserving the human touch that defines Hong Kong’s service industry.

The article has been posted on 25 Dec 2024:

https://www.scmp.com/opinion/hong-kong-opinion/article/3291834/true-hong-kong-service-wont-be-found-order-it-yourself-app